:root{--bg:#090a0b;--panel:#111316;--panel2:#171a1f;--line:#2b3037;--text:#f6f7f9;--muted:#9aa3ad;--red:#d91e24;--red2:#ff3037;--green:#35a853;--blue:#2d72c7;--orange:#d86c13;--yellow:#d7a31a;--radius:12px;--shadow:0 20px 50px rgba(0,0,0,.38);font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,Segoe UI,sans-serif;color-scheme:dark}*{box-sizing:border-box}html,body{margin:0;background:radial-gradient(circle at top,#16191d 0,#090a0b 42%);color:var(--text);min-height:100%;font-size:15px}body{min-height:100vh}a{color:inherit;text-decoration:none}button,input,select,textarea{font:inherit}.shell{min-height:100vh;display:grid;grid-template-columns:230px 1fr}.sidebar{background:#0d0f11;border-right:1px solid var(--line);padding:22px 14px;position:sticky;top:0;height:100vh}.brand{display:flex;align-items:center;gap:10px;margin:4px 8px 26px}.brand img{width:180px;max-width:100%}.userbox{font-size:13px;color:var(--muted);padding:12px}.nav{display:grid;gap:6px}.nav a{padding:11px 12px;border-radius:8px;color:#d9dde2}.nav a:hover,.nav a.active{background:linear-gradient(90deg,#b9171d,#e6232a);color:#fff}.main{padding:26px}.topbar{display:flex;align-items:center;justify-content:space-between;gap:18px;margin-bottom:20px}.topbar h1{margin:0;font-size:28px}.btn{border:1px solid var(--line);background:#171a1f;color:#fff;padding:10px 14px;border-radius:8px;cursor:pointer}.btn:hover{border-color:#4a515b}.btn.primary{background:linear-gradient(#e52a31,#b91319);border-color:#e52a31}.btn.ghost{background:transparent}.btn.small{padding:7px 9px;font-size:13px}.grid-launch{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:18px}.launch-card{background:linear-gradient(145deg,#171a1f,#101214);border:1px solid var(--line);border-radius:14px;padding:26px;min-height:220px;box-shadow:var(--shadow);display:flex;flex-direction:column;justify-content:space-between}.launch-card .icon{font-size:38px}.launch-card h2{margin:10px 0 6px}.launch-card p{color:var(--muted);line-height:1.45}.panel{background:#111316f5;border:1px solid var(--line);border-radius:var(--radius);box-shadow:var(--shadow);overflow:hidden}.toolbar{padding:14px;display:flex;flex-wrap:wrap;gap:10px;border-bottom:1px solid var(--line)}.toolbar input,.toolbar select,.form input,.form select,.form textarea{background:#0d0f12;border:1px solid #343a43;color:#fff;border-radius:8px;padding:10px 11px}.toolbar input{min-width:250px;flex:1}.quickfilters{display:flex;gap:8px;flex-wrap:wrap;padding:12px 14px;border-bottom:1px solid var(--line)}.chip{background:#1b1e23;border:1px solid #31363f;border-radius:999px;padding:7px 11px;cursor:pointer;color:#e6e8eb}.chip.active{background:#b9181e;border-color:#e02a31}.tablewrap{overflow:auto}.orders{width:100%;border-collapse:collapse;min-width:1050px}.orders th,.orders td{padding:11px 12px;border-bottom:1px solid #272c33;text-align:left;vertical-align:middle}.orders th{font-size:12px;color:#c7ccd2;background:#0f1114;position:sticky;top:0;z-index:1;cursor:pointer}.orders tr:hover td{background:#15181c}.wo{color:#ff4148;font-weight:700}.muted{color:var(--muted)}.badge{display:inline-flex;align-items:center;border-radius:6px;padding:4px 8px;font-size:12px;font-weight:700}.badge.open{background:#255f33}.badge.queue{background:#204d82}.badge.backlog{background:#8a440e}.badge.closed{background:#494d52}.badge.waiting{background:#8b6810}.note-preview{max-width:300px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;cursor:pointer}.actions{display:flex;gap:6px}.iconbtn{border:1px solid #323740;background:#15181c;color:#fff;border-radius:7px;padding:7px 9px;cursor:pointer}.form{padding:18px}.form-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:14px}.form label{display:grid;gap:6px;color:#c8cdd3;font-size:13px}.form .full{grid-column:1/-1}.steps{display:flex;gap:12px;align-items:center;margin-bottom:18px;flex-wrap:wrap}.step{display:flex;align-items:center;gap:7px;color:#7f8790}.step strong{width:28px;height:28px;border-radius:50%;display:grid;place-items:center;background:#2c3036}.step.active{color:#fff}.step.active strong{background:var(--red)}.modal-backdrop{position:fixed;inset:0;background:#000000b8;display:none;align-items:center;justify-content:center;padding:18px;z-index:50}.modal-backdrop.show{display:flex}.modal{width:min(720px,96vw);max-height:86vh;background:#121417;border:1px solid #3a4049;border-radius:14px;box-shadow:0 30px 80px #000;overflow:hidden}.modal-head{padding:16px 18px;border-bottom:1px solid var(--line)}.modal-body{padding:16px 18px;overflow:auto;max-height:62vh}.note{border-left:3px solid #3a4049;padding:4px 0 14px 14px;margin-left:7px}.note.public{border-color:#3fa35b}.note-meta{font-size:12px;color:var(--muted);margin-bottom:5px}.note-compose{padding:14px 18px;border-top:1px solid var(--line);display:grid;gap:10px}.note-compose textarea{width:100%;min-height:80px;background:#0d0f12;color:#fff;border:1px solid #343a43;border-radius:8px;padding:10px}.mobile-cards{display:none}.public-wrap{max-width:760px;margin:0 auto;padding:28px 18px}.public-card{background:#121417;border:1px solid var(--line);border-radius:16px;overflow:hidden;box-shadow:var(--shadow)}.public-header{padding:22px;border-bottom:1px solid var(--line)}.public-header img{width:300px;max-width:100%}.statusline{display:flex;justify-content:space-between;gap:15px;align-items:center;flex-wrap:wrap;padding:20px}.timeline{padding:0 20px 20px}.timeline .note{padding-bottom:20px}.label-preview{width:2in;height:2in;background:#fff;color:#111;padding:.12in;display:flex;flex-direction:column;align-items:center;justify-content:flex-start;text-align:center;border-radius:4px}.label-preview .name{font-weight:900;font-size:16px}.label-preview .phone{font-weight:700;font-size:14px}.label-preview img{width:1.15in;height:1.15in;margin-top:.06in}.label-preview .ticket{font-size:11px;font-weight:900;color:#b9161d}.login{min-height:100vh;display:grid;place-items:center;padding:20px}.login-card{width:min(430px,100%);background:#121417;border:1px solid var(--line);border-radius:16px;padding:26px;box-shadow:var(--shadow)}.login-card img{width:320px;max-width:100%;display:block;margin:auto auto 18px}.login-card form{display:grid;gap:12px}.login-card input{background:#0d0f12;border:1px solid #343a43;border-radius:8px;padding:11px;color:#fff}@media(max-width:900px){.shell{grid-template-columns:1fr}.sidebar{position:static;height:auto;border-right:0;border-bottom:1px solid var(--line);padding:12px}.brand{margin-bottom:10px}.brand img{width:150px}.nav{grid-template-columns:repeat(4,1fr);overflow:auto}.nav a{text-align:center;white-space:nowrap}.userbox{display:none}.main{padding:16px}.grid-launch{grid-template-columns:1fr}.desktop-table{display:none}.mobile-cards{display:grid;gap:10px;padding:12px}.order-card{background:#15181c;border:1px solid #2d323a;border-radius:10px;padding:14px}.order-card .row{display:flex;justify-content:space-between;gap:12px;margin-bottom:8px}.order-card .note-preview{max-width:none;white-space:normal}.form-grid{grid-template-columns:1fr}.form .full{grid-column:auto}.toolbar input{min-width:100%}.modal{width:100%;max-height:92vh}.modal-body{max-height:68vh}}.panel-title{padding:14px 18px;border-bottom:1px solid var(--line);font-weight:800}.admin-grid{display:grid;gap:18px}.staff-table{min-width:760px}.staff-table select{background:#0d0f12;border:1px solid #343a43;color:#fff;border-radius:7px;padding:7px}.import-help{margin-bottom:16px;padding:14px;border:1px solid #30353d;background:#0d0f12;border-radius:10px}.import-help p{color:var(--muted);margin:7px 0 0;line-height:1.45}.dropzone{position:relative;border:2px dashed #3a414b;border-radius:12px;min-height:160px;display:grid;place-items:center;align-content:center;gap:8px;text-align:center;padding:20px;transition:.15s}.dropzone.drag{border-color:var(--red2);background:#181012}.dropzone input{position:absolute;inset:0;opacity:0;cursor:pointer;width:100%;height:100%}.import-result{margin-top:14px}.result-good,.result-errors{padding:12px 14px;border-radius:8px;margin-top:10px}.result-good{background:#12351c;border:1px solid #285e35}.result-errors{background:#391417;border:1px solid #77252a}.import-panel .orders{min-width:700px}.detected-fields{margin:16px 0;padding:12px 14px;border:1px solid var(--line);border-radius:10px;background:#0d0f12}.import-maps{display:flex;flex-wrap:wrap;gap:7px;margin-top:9px}.import-map{display:inline-block;padding:5px 8px;border:1px solid #343a43;border-radius:999px;background:#15181d;color:#d9dde3;font-size:.83rem}.import-map b{color:#fff}.pagination{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:14px;border-top:1px solid var(--line);flex-wrap:wrap}.page-buttons{display:flex;align-items:center;gap:7px;flex-wrap:wrap}.page-buttons .btn:disabled{opacity:.35;cursor:not-allowed}.page-size{display:flex;align-items:center;gap:7px;color:var(--muted);font-size:13px}.page-size select{min-width:74px}.customer-table{min-width:900px}@media(max-width:900px){.pagination{align-items:stretch;flex-direction:column}.page-buttons{justify-content:space-between}.page-buttons .btn{flex:1}.customer-table{min-width:800px}}.checkline{display:flex!important;grid-template-columns:auto 1fr!important;align-items:center;justify-content:flex-start;gap:9px!important}.checkline input{width:18px;height:18px;margin:0}.queue-note{padding:11px 13px;border:1px solid #303640;background:#0d0f12;border-radius:9px;color:var(--muted)}.locked-field{opacity:.8;background:#16191d!important}.status-stack{margin:-2px 0 18px;padding:13px 15px;background:#0d0f12;border:1px solid #343a43;border-radius:10px;font-weight:800;color:#ff4a50}.history-panel{overflow:hidden}.audit-list{padding:4px 18px 18px}.audit-entry{padding:14px 0;border-bottom:1px solid var(--line)}.audit-entry:last-child{border-bottom:0}.audit-meta{font-size:12px;color:var(--muted);margin-bottom:5px}.audit-summary{font-weight:700}.form input:disabled,.form textarea:disabled{opacity:.75}.form h3{margin:0}.workorder-label-row{display:flex;justify-content:flex-end;padding-top:20px;margin-top:20px;border-top:1px solid var(--line)}.workorder-label-tools{display:grid;justify-items:end;gap:10px}.workorder-label-tools .label-preview{box-shadow:0 10px 28px #00000047}.label-reprint{min-width:2in}@media(max-width:900px){.workorder-label-row{justify-content:center}.workorder-label-tools{justify-items:center}}.workorder-label-tools .label-preview{justify-content:center;padding:.08in}.workorder-label-tools .label-preview .name{font-size:15px;line-height:1.05;max-width:1.8in;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.workorder-label-tools .label-preview .phone{font-size:13px;line-height:1.1;margin-top:.03in}.workorder-label-tools .label-preview img{width:1.12in;height:1.12in;margin-top:.05in}.password-field{display:flex;gap:8px;align-items:center}.password-field input{flex:1;min-width:0}.password-toggle{white-space:nowrap;padding-inline:14px}@media(max-width:640px){.password-field{align-items:stretch}.password-toggle{min-width:72px}}.customer-editor .editor-topbar,.customer-editor .editor-topbar h2{margin:0}.editor-actions{display:flex;align-items:center;gap:12px;margin-top:18px}.customer-type{display:inline-block;padding:4px 8px;border-radius:999px;background:#252a31;border:1px solid #3a414a;font-size:12px;font-weight:800}.customer-type.parent{background:#3a3216;border-color:#6d5a1d;color:#e0c76f}.customer-type.site{background:#142b38;border-color:#24526a;color:#8fc6df}.parent-row td{background:#d7a31a09}.customer-parent strong{font-size:15px}.customer-site{display:flex;gap:9px;align-items:flex-start;padding-left:12px}.site-arrow{color:var(--yellow);font-weight:900;font-size:18px;line-height:1}.site-contact,.site-parent{font-size:12px;margin-top:2px}.site-row td:first-child{padding-left:24px}@media(max-width:900px){.customer-editor .form-grid{grid-template-columns:1fr}.site-row td:first-child{padding-left:12px}}.aging-panel{margin-bottom:18px}.aging-panel h2{margin:0;font-size:1.1rem}.aging-row{cursor:pointer}.aging-row:hover{background:#8080801f}.dor-cell{font-weight:700;white-space:nowrap}.age-abandoned,.age-red{color:#ef4444;font-weight:800}.age-amber{color:#d99a22;font-weight:700}.nav-flyout-toggle{position:fixed;left:12px;top:12px;z-index:85;border:1px solid #343a43;border-radius:9px;background:#181b20;color:#fff;padding:8px 11px;cursor:pointer;box-shadow:0 4px 16px #0008;font-size:14px}.nav-flyout-toggle span{font-size:12px;margin-left:5px}.nav-flyout-shade{display:none}@media(min-width:901px){.shell-workorders{grid-template-columns:minmax(0,1fr)}.shell-workorders .main{min-width:0;padding:60px 22px 24px}.shell-workorders .sidebar{position:fixed;top:0;left:0;bottom:0;width:230px;z-index:81;box-shadow:8px 0 30px #0009;transition:transform .2s ease;overflow-y:auto;padding-top:55px}.shell-workorders.nav-collapsed .sidebar{transform:translate(-105%)}.shell-workorders.nav-flyout-open .sidebar{transform:translate(0)}.shell-workorders.nav-flyout-open .nav-flyout-shade{display:block;position:fixed;inset:0;background:#0007;z-index:80}.shell:not(.shell-workorders).nav-collapsed{grid-template-columns:minmax(0,1fr)}.shell:not(.shell-workorders).nav-collapsed .sidebar{display:none}.shell:not(.shell-workorders).nav-collapsed .main{padding-top:60px}}@media(max-width:900px){.nav-flyout-toggle{display:none}}